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Enhance feedback and contributing guidelines

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Many folks ask for help (via IRC or filing GitHub issues) without
sufficient detail and/or without first determining if the answers to
their questions might be better sourced elsewhere. These
documentation changes encourage users to follow certain guidelines
when reaching out for help.
This commit is contained in:
Ondrej Grover 2014-05-26 12:32:05 +02:00 • committed by Justin Mayer
commit 2e1b16826b
5 changed files with 111 additions and 64 deletions
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11
docs/faq.rst
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@ -6,16 +6,7 @@ Here are some frequently asked questions about Pelican.
What's the best way to communicate a problem, question, or suggestion?
======================================================================
If you have a problem, question, or suggestion, please start by striking up a
conversation on `#pelican on Freenode <irc://irc.freenode.net/pelican>`_.
Those who don't have an IRC client handy can jump in immediately via
`IRC webchat <http://webchat.freenode.net/?channels=pelican&uio=d4>`_. Because
of differing time zones, you may not get an immediate response to your
question, but please be patient and stay logged into IRC — someone will almost
always respond if you wait long enough (it may take a few hours).
If you're unable to resolve your issue or if you have a feature request, please
refer to the `issue tracker <https://github.com/getpelican/pelican/issues>`_.
Please read our :doc:`feedback guidelines <contribute>`.
How can I help?
================